Privacy Policy — CamStats PRO

This Privacy Policy explains how CamStats PRO LLC (“CamStats PRO”, “we”, “us”, or “our”) collects, uses and protects information. It applies to camstatspro.com, to CamStats PRO accounts and services, to the free Camera Siting Tool, to the hosted pages and interactive viewers we publish for customers, and to the forms and emails you use to contact us.

1. What We Collect

Account and contact information. Your name, email address, and — for organisation accounts — the organisation name and type.

Camera and site information. The coordinates, mounting height, direction, field of view, tilt and range you enter for each camera, along with the address or place you identified, and any obstructions you trace.

Content you upload. Camera images, and artwork such as a trail map, slope map or site plan for a Camera Overview Map.

Payment information. Handled by Stripe. We never see or store your card number. We keep the record of what you bought and when, and Stripe’s reference for it.

Messages you send us. The contact form collects your email address, a subject, an optional website, and your message. The Enterprise enquiry form collects your name, email, organisation, phone, how many cameras and maps you are asking about, whether you have artwork and the licence for it, and any procurement details you choose to give.

Free Camera Siting Tool. Section 6 describes this separately, because it works without an account.

2. What Is Collected Automatically

Like every web service, ours runs on infrastructure that receives ordinary request data: IP address, browser and device information, timestamps, the pages requested, and error diagnostics. Our hosting, database and authentication providers process that in their server and security logs. We use it to keep the service running and to investigate faults and abuse.

We run no analytics. CamStats PRO does not use Google Analytics, PostHog, Vercel Analytics or any comparable product. We set no advertising or tracking cookies, we do not profile you, and we never sell personal information or share it for advertising.

Cookies and browser storage. Signing in stores a session so you stay signed in; that is necessary for the service to work at all. Beyond that we use your browser’s local storage for conveniences — a remembered map profile, a dismissed notice, an unfinished camera setup — which stay on your device and are never sent anywhere as analytics.

3. Maps, and What Your Browser Requests Directly

Our maps and 3D views are drawn in your browser, and your browser fetches the map imagery straight from the organisations that serve it rather than through us. Those requests carry your IP address and the coordinates of the map tiles being asked for, which indicates roughly the area you are looking at. This is how web maps work everywhere; we are telling you because the alternative is that nobody does.

OpenFreeMap and OpenMapTiles — street and terrain basemaps, built from OpenStreetMap data.
USGS The National Map — topographic, imagery and shaded-relief basemaps.
AWS Terrain Tiles — the elevation tiles that give the 2D map its terrain.
Cesium — the 3D viewer loads the CesiumJS library from cesium.com.

Searching for a place does not leave our servers. When you type an address or a place name, we look it up server-side and return the result, so the search provider sees our request rather than your browser.

4. Camera Locations, and What Becomes Public

A camera’s coordinates are the single most sensitive thing we hold. They can identify a business, a public webcam, or somebody’s home. So it is worth being exact about what happens to them.

While a camera is private, its location is visible only to you and to us. We do not publish it, sell it, or list it anywhere.

Publishing a camera publishes where it is. Hosting a live page, appearing on a Camera Overview Map, or being featured as a public example is something you choose and, for hosting, something you pay for — none of it happens on its own. But once a page is public, the maps on it show the camera’s position, the ground it can see, and any description you wrote. A marker on a map is a location, and we will not pretend otherwise. If a camera’s position is sensitive, do not host a public page for it.

Visitors to a hosted page. People who follow a link to a page we host for one of our customers are reaching our infrastructure, so the request data in section 2 applies to them, and their browser fetches map tiles as section 3 describes. We do not set analytics or advertising cookies on them, and we do not build profiles of them. We do not give our customers a visitor list.

5. Why We Use It

To build your maps, reports, viewers and downloads.
To create your account, sign you in, and keep it secure.
To take payment and keep a record of it.
To answer your messages and enquiries.
To keep the service running: diagnosing faults, preventing abuse, and improving what we build.
To send you service messages — a receipt, a processing result, a warning that an account has gone quiet.
To send product updates, only if you asked for them. They are off by default and every one has an unsubscribe link.
To meet legal, tax and accounting obligations.

We do not sell personal information, and we do not share it for advertising or cross-context behavioural advertising.

6. Free Camera Siting Tool

The free Camera Siting Tool lets you preview a watermarked viewshed without creating an account. If you choose to save your scouting results to your email, we store:

Your email address
The camera parameters you entered (coordinates, height, azimuth, FOV, range)
A low-resolution thumbnail of the viewshed preview
A short-lived verification token, sent by email, which expires within 48 hours and is cleared once you verify
A one-way cryptographic hash of your IP address, used only for rate limiting. We do not store the raw address alongside your sitings.
Whether you opted in to product-update emails — optional, and off by default

Unverified scouting data, including that IP hash, is automatically purged after 90 days of inactivity. If you later create an account with the same email address, your saved sitings are migrated into it and the standalone record is closed.

7. Who Else Processes Your Information

These are the companies that handle personal information on our behalf so that CamStats PRO can work. They are bound to use it only to provide their service to us.

Supabase — database, sign-in and file storage. Holds your account, your cameras and the files you upload.
Vercel — hosting and content delivery. Processes request and security logs.
Stripe — payments. Receives your payment details directly; we never hold your card number.
Resend — sends our email, including sign-in and verification messages.

The map and elevation organisations in section 3 are a different case: your browser requests imagery from them, so they see an IP address and a tile coordinate, but they receive nothing about your account and do not process information on our behalf.

8. When We Would Disclose Information Otherwise

We may disclose information where the law requires it — a court order, a subpoena, a lawful request — or where it is necessary to investigate fraud, abuse or a security threat, or to protect the rights and safety of our customers, the public or ourselves. If the business is ever merged, acquired or sold, customer information may transfer as part of it, and this policy will continue to apply until it is replaced by one you are told about.

9. Security

All data is transmitted over HTTPS. Passwords are hashed by Supabase Auth and never stored in plaintext. Database access is controlled by row-level security policies.

We use reasonable technical and organisational safeguards appropriate to the information we hold. No internet service can guarantee absolute security, and we do not claim to.

10. How Long We Keep It

While your account is open. Account data, cameras, maps, reports and downloads are retained for as long as your account is active. Leaving the account idle does not delete anything; the Terms of Service explain what happens to an account nobody signs into for 24 months.
If you ask us to delete your account. We delete your personal data, and the cameras, maps, reports and downloads held in the account, within 30 days. Anonymised information that cannot be linked back to you may be retained.
Free siting data. Purged after 90 days of inactivity, as section 6 describes. Verification tokens expire in 48 hours.
Messages you send us. Contact and Enterprise enquiries are kept while they are useful for supporting you and for our own records, and deleted on request.
Backups and provider logs. Copies persist in routine encrypted backups, and in our providers’ server logs, for their own rotation periods before they age out. We do not control those schedules and do not state a number we have not verified.
Payment records. Stripe keeps transaction records under its own legal obligations. Deleting your CamStats PRO account does not delete Stripe’s record of a payment, and we keep the minimum needed for tax and accounting.

11. Your Choices and Rights

You may ask us to:

tell you what personal information we hold about you;
give you a copy of it;
correct it if it is wrong;
delete it, subject to section 10;
stop sending you product updates — every marketing email has an unsubscribe link, and we will honour a request either way.

Email support@camstatspro.com and we will deal with it. We may need to confirm you are who you say you are before releasing or deleting anything — handing an account over to whoever asks would be the opposite of privacy.

Depending on where you live, applicable law may give you further rights. Ask us and we will tell you what applies.

12. Children

CamStats PRO is a commercial service for camera operators. It is not directed to children under 13, and we do not knowingly collect personal information from them. The Terms of Service also require you to be old enough to enter a binding contract where you live. If you believe a child has given us information, tell us and we will remove it.

13. Changes to This Policy

We will update this policy as the service changes. The date at the top shows the current version, and if a change is material we will tell you through the service or by email before it takes effect.

14. Contact

Questions about privacy, or a request under section 11? Contact CamStats PRO LLC at support@camstatspro.com.